Specialist III, IT Systems - Storage Engineer

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The IT Systems Specialist III - Storage Engineer ensures the stability, scalability, and security of enterprise storage infrastructure while supporting data retention, backups, monitoring, and recovery strategies to safeguard organizational data. The IT Storage Engineer focuses on storage architecture, administration, and innovative solutions to enhance technological capabilities. The role involves designing, implementing, and maintaining advanced enterprise storage solutions to ensure optimal performance, security, and availability. Responsibilities include configuring and managing storage systems, troubleshooting performance issues, capacity planning, lifecycle maintenance, and implementing automation solutions. Expertise in modern storage technologies such as SAN (Storage Area Networks), NAS (Network Attached Storage), SDS (Software-Defined Storage), cloud storage platforms (e.g., AWS S3 or Azure Blob Storage), and virtualization storage solutions (e.g., VMware vSAN) is essential. A thorough understanding of storage protocols, such as SMB (Server Message Block), NFS (Network File System), and iSCSI, is required. Familiarity with storage networks and Fibre Channel technologies is also required. Additionally, this role encompasses developing and managing data retention policies, ensuring compliance with legal and organizational requirements, overseeing backup and disaster recovery solutions, and monitoring storage systems to maintain performance and identify potential issues proactively. 

• Enhancing Storage Infrastructure: Improve system stability and performance by managing enterprise storage systems, like Dell EMC Isilon and Pure Storage, and integrating advanced storage technologies.
• Optimizing Storage Workflows: Redesign workflows to maximize data access, minimize latency, and ensure consistent storage availability across hybrid and multi-cloud environments.
• Data Retention Policies: Develop, implement, and enforce data retention policies that comply with legal, regulatory, and business requirements, ensuring secure and accessible long-term storage.
• Managing Backups and Disaster Recovery: Design, implement, and maintain backup strategies using tools like Data Domain or Rubrik, ensuring quick recovery of critical data and minimizing downtime during disasters or incidents.
• Monitoring Storage Systems: Implement and manage monitoring tools such as Dynatrace or vendor-specific solutions to ensure continuous oversight of storage performance, capacity, and health. Proactively identify and resolve potential issues before they impact business operations.
• Leveraging Cloud Technologies: Integrate and manage cloud storage solutions, like AWS S3 and Azure Blob Storage, to enable scalability and support enterprise data strategies.
• Promoting Collaboration: Foster a culture of teamwork among IT teams by facilitating knowledge sharing and collaborative problem-solving related to storage and data management technologies.
• Embracing Automation and Configuration Management: Utilize tools like Ansible, Terraform, scripting languages (e.g., PowerShell, Python), or vendor specific tools as appropriate to automate storage operations, backups, and retention processes to improve efficiency. Use configuration management to ensure assets remain in their desired state.
• Prioritizing Security and Compliance: Implement robust security protocols, including data encryption, access controls, and adherence to standards like HIPAA, to protect enterprise data and storage systems.

• Education Level: Bachelor’s Degree; Major: Computer Science, Information Technology Systems
• Experience in lieu of required education is acceptable
• Five years of relevant experience
• Experience with large heterogenous enterprise environments
• Hands-on experience with managing and configuring storage platforms, preferably Dell EMC Isilon and Pure Storage.
• Experience in working with SAN and NAS systems.
• Experience with Fibre Channel networks and switch administration.
• Familiarity with software-defined storage solutions like VMware vSAN.
• Experience deploying and managing cloud storage solutions such as AWS S3 and Azure Blob Storage.
• Knowledge of hybrid and multi-cloud environments and integration strategies.
• Designing and implementing backup strategies.
• Developing and enforcing data retention policies to comply with regulatory standards like HIPAA.
• Experience with storage performance tuning and troubleshooting bottlenecks.
• Experience collaborating with server, network, and database teams to design end-to-end storage solutions.
• Leading or participating in storage migration projects, including on-premises to cloud transitions or upgrades to newer technologies.
• Planning and executing regular disaster recovery drills to validate backup and restoration strategies.
• Incident management, including experience in diagnosing and resolving storage-related incidents in a high-pressure environment, ensuring minimal downtime.
• Creating and maintaining detailed documentation for storage configurations, policies, and disaster recovery procedures.
• Mentoring junior engineers or leading a team responsible for storage operations.
• Working closely with storage vendors for support, hardware replacements, or system upgrades.
• Experience with Healthcare preferred

Job-Related Skills/Competencies

• Ability to Influence: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships
• Analytical Skills: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships
• Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Drive to Perform: Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest, enthusiasm
• Document Designs and Processes: Create and update documentation for designs and processes for and related to storage architecture and procedures.