Physician Associate Director of Medical Operations

Bonus Potential! Monthly and Quarterly Bonus Incentives!

Through our evidenced based medicine approach, Concentra’s goal is to provide quality patient care while treating everyone with friendliness, skill, and respect.  We strive daily to promote a diverse environment of acceptance and compassion for our colleagues and cultivate a welcoming atmosphere where our patients can heal.

As we’ve grown, we’ve expanded into urgent care, wellness services, administration, onsite health and wellness centers, and telemedicine. All these services together make achieving health easier and more accessible for our patients, clients, colleagues, and all provide you with unmatched support, education, career advancement opportunities, and benefits. 

The Associate Director of Medical Operations position involves providing direct patient care and leading by example to ensure an exceptional patient experience. The role includes identifying and communicating opportunities for clinical quality improvement, driving patient ,and collaborating with leaders to support a caring treatment environment. Additionally, the position involves mentoring future clinical leaders, fostering a professional and collaborative environment, and maintaining relationships with key stakeholders to drive market growth.

• Spends 100% of time in a center providing direct patient care, leading by example, and demonstrating an exceptional patient experience.
• Assumes the role and responsibilities of CMD, whether functioning in the capacity of CMD at a specific location or in the capacity of the Market Float.
• Identifies and communicates to DMO opportunities to improve clinical quality, workflows, and safety at the center and market levels.
• Drives patient and client experience and satisfaction metrics.
• Practices excellent service delivery and leads by example.
• Works with DMO and DTO to identify clinical improvement opportunities.
• Works collaboratively with operations to ensure appropriate support and work flows that foster a caring environment for treatment.
• Maintains and leverages relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and responds to requests within 24 hours.
• Mentors and trains future clinical leaders while treating.
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• Assists with or leads clinical meetings for DMO as needed.
• Understands center financial drivers and outcomes in order to achieve annual business plan.
• Assists DMO, ADO and EA to make staffing adjustments to unforeseen coverage needs. 
• Direct reports: Varies
• Budget responsibility: Yes 

• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties.
• Unrestricted DEA license for state of jurisdiction.
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.
• Occupational Medicine experience preferred, but we are willing to train otherwise qualified candidates in this area of medicine.
• Preferred 3 years experience in managed care and physician management.   Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.

Job-related skills/competencies 

• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards.
• Agrees, supports, and commits to Concentra’s core practice standards and Policies and Procedures.
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers.
• Demonstrate a high level of skill with interpersonal relationships and communications.
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proven ability to effectively supervise other professionals
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
• Ability to supervise, evaluate, coach, and develop staff.
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to “put patients first” and enjoys treating patients.
• Superior patient/customer service and “bed side manner” skills.
• Must be a team player in a multidisciplinary environment;
• Demonstrates a value of all contributions to product and outcome
• Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
• Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.
• Working knowledge of medical office administration and procedures.
• Basic computer skills, including email.
• Preferred experience with electronic medical record.
• Excellent critical thinking, deductive reasoning and decision making skills.
• Sense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situations.
• Knowledge of Medicare guidelines and coverage.
• Knowledge of HEDIS quality indicators.
• Maintain licensure and skills.
• Attain and/or maintain board certification. 

Working conditions/physical demands 

• Medical Center environment
• Fast paced environment
• Travel within area/region of responsibility