Engineer III, Systems- Remote

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of
America’s workforce, one patient at a time. With a wide range of services and proactive approaches to
care, Concentra colleagues provide exceptional service to employers and exceptional care to their
employees.

The Engineer III, Systems is responsible for the design, implementation, and management of complex
systems that support Concentra's IT infrastructure. This role involves configuring and optimizing server
environments, ensuring high availability and performance of applications. Engineers conduct regular
system audits to identify vulnerabilities and implement necessary security measures to protect sensitive
data. Additionally, they are tasked with troubleshooting system issues, performing root cause analysis,
and developing solutions to prevent future occurrences. Collaboration with cross-functional teams is
essential for successful project deployments and integrations.

• System Design and Architecture. Engineer III, Systems is responsible for designing,
  implementing, and maintaining complex systems architecture. This includes evaluating system
  performance, ensuring scalability, and integrating new technologies. The role requires the
  engineer to develop detailed specifications for system components, conduct feasibility studies,
  and collaborate with cross-functional teams to ensure alignment with business objectives.
  Additionally, the engineer will troubleshoot system issues and optimize existing architectures for
  improved efficiency.
  • Systems Configuration and Management. Engineer III, Systems is responsible for configuring,
  deploying, and maintaining server environments. This includes installing operating systems,
  applying patches, managing user accounts, and ensuring optimal performance through regular
  monitoring and troubleshooting. The role also involves implementing security measures to protect
  server data and collaborating with other IT teams to integrate systems effectively. Engineers also
  configure, administer and maintain Cloud and IT Subscription environments, like Microsoft 365,
  Azure, Citrix and AWS.
  • Performance Monitoring and Optimization. Engineer III, Systems is responsible for monitoring
  system performance metrics, analyzing data to identify bottlenecks, and implementing
  optimization strategies. This includes configuring system parameters, conducting regular
  performance assessments, and troubleshooting issues to ensure optimal operation of IT systems.
  The role also involves collaborating with development teams to enhance application performance
  and ensuring that infrastructure meets the demands of current and future workloads.
  • Security Implementation and Audits. Engineer III, Systems is responsible for implementing
  security protocols across systems, conducting regular audits to ensure compliance with security
  standards, and identifying vulnerabilities. This includes managing access controls, and monitoring
  system performance to detect potential threats. The role also involves documenting security
  processes and providing training to team members on best practices.
  • Troubleshooting System Issues. Engineer III, Systems is responsible for diagnosing and
  resolving complex system issues across various platforms. This includes analyzing system logs,
  performing root cause analysis, and implementing corrective actions to restore functionality. The
  role requires collaboration with cross-functional teams to ensure minimal downtime and optimal
  performance of IT systems. Additionally, the engineer must document troubleshooting processes
  and solutions for future reference.
  • Documentation of System Processes. Engineer III, Systems is responsible for creating,
  maintaining, and updating comprehensive documentation of system processes. This includes
  developing standard operating procedures (SOPs), system architecture diagrams, and
  configuration management records. The role requires collaboration with cross-functional teams to
  ensure that all technical documentation is accurate and reflects current practices. Additionally, the
  engineer will conduct regular reviews of documentation to ensure compliance with industry
  standards and internal policies.
  • Collaboration with Cross-Functional Teams. Engineer III, Systems is responsible for
  collaborating with various teams including software development, network operations, and
  security to ensure seamless integration of systems and applications. This role involves
  participating in design meetings, providing technical guidance on system architecture,
  troubleshooting cross-team issues, and ensuring that all components work together efficiently.
  The engineer will also document processes and share knowledge with team members to foster a
  collaborative environment.
  • Backup and Disaster Recovery Planning. Engineer III, Systems is responsible for designing,
  implementing, and maintaining robust backup and disaster recovery solutions. This includes
  configuring backup schedules, ensuring data integrity, performing regular recovery tests, and
  updating disaster recovery plans to align with evolving business needs. The engineer will also
  monitor backup systems for performance issues and troubleshoot any failures to ensure minimal
  downtime.
  • System Upgrades and Patch Management. Engineer III, Systems is responsible for planning,
  testing, and implementing system upgrades and patches across the IT infrastructure. This
  includes evaluating new software releases, coordinating with vendors for updates, ensuring
  compatibility with existing systems, and documenting all changes made. The role also involves
  monitoring system performance post-upgrade to identify any issues that may arise and providing
  support to resolve them promptly.
  • User Access Management and Support. Engineer III, Systems is responsible for managing
  user access to systems and applications, ensuring that permissions are granted based on role
  requirements. This includes configuring user accounts, monitoring access logs for unauthorized
  attempts, and conducting regular audits of user permissions to maintain security compliance. The
  specialist will also provide support for user access issues, troubleshoot authentication problems,
  and implement multi-factor authentication solutions as needed.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.

Education Level: Bachelor’s Degree
Major: Computer Engineering, Computer Science
Degree must be from an accredited college or university.

Customarily has at least the following experience:
8 years
• At least 8 years of experience in systems engineering of Microsoft Windows Server OS.
• Hands-on experience administering Active Directory including building AD forests, configuring
trust relationship between domains, implementing group policies, managing sites and services,
configuring DNS records, administering AD FS.
• Experience in configuring Linux OS.
• Strong experience in administering Microsoft 365 tenants. That includes advanced experience in
establishing new tenants, experience in migrations from on-premise to Cloud environments or
tenant-to-tenant migrations.
• Advanced experience in managing Entra ID, Exchange, Intune, Teams, Microsoft 365 Apps.
• Advanced experience in managing Hybrid Active Directory and Microsoft Exchange
environments.
• Advanced experience in administering Citrix DaaS. That includes administering Citrix
environment, creating machine catalogs and delivery groups, configuring session policies,
deploying and managing Storefront servers.
• Experience in writing scripts using PowerShell, Python, Bash or other scripting languages.
• Experience in configuring and managing monitoring tools, like Dynatrace, PRTG, SolarWinds or
others.

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and
Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and
propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows
tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in
accordance with federal and state laws and company policies
• Cloud Computing. Engineer III, Systems is responsible for designing, implementing, and
managing cloud infrastructure solutions. This includes configuring cloud services, optimizing
resource allocation, ensuring security compliance, and troubleshooting issues related to cloud
environments. The role requires proficiency in platforms such as Microsoft 365, Azure, as well as
experience with automation tools and scripting languages to streamline deployment processes.
Experiences in AWS and Google Cloud, are a plus.
• Virtualization Technologies. Engineer III, Systems is responsible for designing, implementing,
and managing virtualization solutions that optimize server utilization and enhance system
performance. This includes configuring and maintaining virtual machines, managing hypervisors,
ensuring high availability of virtual environments, and troubleshooting virtualization-related issues.
The role also involves automating deployment processes using tools like VMware vSphere or
Citrix Workspace to streamline operations and improve efficiency.
• Network Configuration and Management. Engineer III, Systems is responsible for designing,
implementing, and managing network configurations in server environment to ensure optimal
performance and security. This includes monitoring network traffic; troubleshooting connectivity
issues; and ensuring compliance with organizational policies. The role also involves documenting
network configurations and changes, performing regular audits, and collaborating with other IT
teams to support infrastructure projects.
• Operating Systems Administration (Linux/Windows). Engineer III, Systems is responsible for
managing and maintaining both Linux and Windows operating systems. This includes installing,
configuring, and troubleshooting system software, ensuring system security through updates and
patches, monitoring system performance, and optimizing resource utilization. Engineers architect
Active Directory forests and domains, develop Group Policies and access roles.
• Scripting and Automation (e.g. PowerShell, Bash, Graph). Engineer III, Systems is expected
to develop, maintain, and optimize scripts using PowerShell, Bash or other scripting languages to
automate system administration tasks. This includes creating scripts for user account
management, system monitoring, and data backup processes. The role also involves
troubleshooting existing scripts to ensure they function correctly in various environments and
adapting them as necessary to meet changing operational requirements.
• Database Management (e.g. SQL, NoSQL). Engineer III, Systems is expected to possess
practical knowledge for designing, implementing, and maintaining database systems using SQL
and NoSQL technologies. This includes managing backup and recovery processes. The role
requires some proficiency in writing SQL queries.
• Security Protocols and Compliance Standards. Engineer III, Systems is responsible for
implementing and managing security protocols to protect sensitive data and ensure compliance
with industry standards. This includes managing access controls, and ensuring that all systems
are updated with the latest security patches. The role also involves documenting security policies
and procedures, training staff on compliance requirements, and responding to security incidents
as they arise.
• Backup and Disaster Recovery Solutions. Engineer III, Systems is responsible for designing,
implementing, and managing backup and disaster recovery solutions. This includes configuring
backup schedules, ensuring data integrity, performing regular recovery tests, and updating
documentation to reflect changes in the environment. The engineer must also monitor backup
systems for failures and troubleshoot issues as they arise to ensure minimal downtime.
• Monitoring and Performance Tuning Tools (e.g. Dynatrace, PRTG). Engineer III, Systems is
responsible for implementing and managing monitoring tools to track system performance,
identify bottlenecks, and optimize resource utilization. This includes configuring alerts for system
anomalies, analyzing performance metrics, and conducting regular assessments to ensure
systems operate efficiently. The role also involves troubleshooting performance issues and
collaborating with development teams to enhance application performance through tuning.
• Communication Skills. Strong communication skills are essential for the Engineer III, Systems
as they enhance collaboration within teams and improve project outcomes. By ensuring that all
stakeholders are informed and engaged, these skills contribute to smoother project execution,
reduce misunderstandings, and foster a culture of transparency within the IT organization.
Ultimately, effective communication supports Concentra's goals of delivering high-quality IT
solutions that meet client needs.
• Team collaboration. Team collaboration is crucial for the success of the Engineer III, Systems
position as it enhances productivity, encourages innovation through diverse perspectives, and
ensures that all team members are aligned with project goals. By fostering a collaborative
atmosphere, the organization can achieve higher efficiency in system implementations and
problem-solving, ultimately contributing to improved service delivery and customer satisfaction.
• Troubleshooting and Problem Resolution Skills. Engineer III, Systems is responsible for
diagnosing and resolving complex technical issues related to system performance, network
connectivity, and software functionality. This includes analyzing logs, conducting root cause
analysis, implementing fixes, and ensuring system reliability through proactive monitoring. The
role requires collaboration with cross-functional teams to address escalated incidents and provide
solutions that enhance operational efficiency.
• Time management. Effective time management is crucial for the Engineer III, Systems as it
directly impacts the team's ability to deliver projects on schedule, maintain system uptime, and
respond promptly to incidents. By managing their time well, this role contributes to overall
operational efficiency and supports Concentra's commitment to providing reliable IT services.
• Attention to detail. Attention to Detail is crucial for maintaining the integrity and performance of
IT systems within Concentra. By ensuring that every aspect of system management is handled
with care, this skill contributes to minimizing downtime, enhancing user satisfaction, and
supporting the organization's overall operational efficiency.
• Customer service orientation. Customer Service Orientation is crucial for the Engineer III,
Systems as it directly impacts user satisfaction and the overall effectiveness of IT services within
Concentra. By fostering strong relationships with colleagues and clients, this skill enhances
collaboration, promotes a culture of responsiveness, and ultimately contributes to achieving
organizational goals through improved service delivery.
• Critical Thinking. Critical thinking is essential for the Engineer III, Systems as it directly impacts
the organization's ability to maintain robust IT infrastructure. By applying critical thinking skills, the
engineer can devise innovative solutions that improve operational efficiency and reduce
downtime. This contributes to Concentra's goals of delivering high-quality services and ensuring
customer satisfaction through reliable technology solutions.
• Adaptability to change. Adaptability is essential for the Engineer III, Systems as it enables the
individual to respond proactively to technological advancements and shifting business needs. This
skill supports the organization's goals by fostering innovation, enhancing team collaboration, and
ensuring that IT solutions remain relevant and effective in a dynamic environment. By embracing
change, this role contributes to improved operational efficiency and drives the success of IT
initiatives within Concentra.
• Conflict resolution skills. Conflict resolution skills are crucial for maintaining a collaborative
work environment and ensuring project success. By effectively addressing conflicts, the Engineer
III, Systems helps foster teamwork, enhances communication among colleagues, and minimizes
disruptions in workflow. This contributes to higher productivity levels and supports Concentra's
commitment to delivering high-quality IT services.