Onsite Revenue Cycle Specialist

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Onsite Revenue Cycle Specialist is responsible for ensuring accurate and timely processing of charges and payments for on-site services provided. This role involves resolving account discrepancies, managing billing workflows, and coordinating closely with internal teams and external partners to maintain financial accuracy and client satisfaction.

•  Perform centralized charge entry and billing functions for on-site locations and physician consulting, including full revenue cycle responsibilities as assigned (payment posting, correspondence, accounts receivable follow-up, customer service, refunds)
• Receive, review and validate data for charge capture and billing from multiple sources
• Weekly expense distribution reports
• Gather invoices for expenses
• Kronos/ADP reports to validate time for on-site accounts
• Ensure billing instructions are accurate and updated prior to charge entry
• Collaborate with on-site account managers, on-site center operations, accounting, procurement, vendors and Central Business Office (CBO) teams
• Document actions in the practice management system
• Communicate with employers to submit invoicing and resolve billing questions or concerns
• Address incoming customer service calls or e-mails with clients
• Submit necessary back-up (expense details, W9s) for successful invoicing & payment
• Process corrected invoices, or rebills, for settling unpaid on-site balances
• Work duplicates or overpayments timely, to resolve credit balances for on-site clients (either by approved refund, or transferring approved credits to other open balances for same client)
• Process incoming payments and correspondence per company policy (segregation of duties)
• Manage aging reports for on-site clients/locations

• Education/Credentials Education Level: High School Diploma or GED Major: Degree must be from an accredited college or university.
• Some college coursework in medical billing preferred
• Customarily has at least one year of demonstrated experience with healthcare billing and revenue cycle, including accounts receivable collections experience
• Collections experience in occupational health field preferred
• Medical billing courses may take the place of on-the-job experience Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Excellent communication, writing, and documentation skills
• Organizational skills
• Problem solving skills
• Ability to handle multiple tasks
• Ability to work independently and meet/exceed client's needs
• Familiarity with Microsoft Excel, Outlook, Word