Analyst II, Technical Systems

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

As an Analyst II, Technical Systems, you will play a more substantial role in enhancing our organization's technological capabilities. Building upon your experience, you will take a lead in conducting in-depth technical analysis, collaborating with stakeholders, and contributing to the development of innovative technical solutions. This mid-level position offers an opportunity to further develop your technical expertise and contribute to the success of complex projects.

• Conduct in-depth analysis of technical systems, processes, and data to identify areas for improvement, optimization, and enhancement.
• Analyze data to identify trends, patterns, and anomalies that can inform decision-making and help with problem-solving.
• Evaluate existing technology systems and tools to assess their performance, reliability, and security.
• Collaborate with stakeholders to gather and document technical requirements for projects, systems, or processes.
• Develop technical solutions and recommendations based on gathered requirements and analysis to address business needs and challenges.
• Create and maintain technical documentation, including system diagrams, process flows, and user guides.
• Investigate and resolve technical issues and problems that arise within systems or processes.
• Assess potential risks and vulnerabilities in technical systems and develop mitigation strategies.
• Monitor and evaluate the security of technical systems, identifying vulnerabilities and recommending security measures to protect against threats.
• Monitor the performance of technical systems and make recommendations for improvements or optimizations to enhance efficiency.
• Manage technical projects, including planning, resource allocation, and ensuring project timelines and objectives are met.
• Provide training and support to end-users and stakeholders on the use of technical systems and tools.
• Collaborate with external vendors and suppliers to ensure the successful implementation and maintenance of technical solutions.
• Ensure that technical systems and processes comply with industry regulations, data protection laws, and internal policies.
• Evaluate the cost-effectiveness of technical solutions and make recommendations for cost savings or cost optimization.
• Generate reports and dashboards to communicate technical analysis findings and project progress to management and stakeholders.
• Identify opportunities for continuous improvement in technical processes and systems and implement changes to enhance performance and efficiency.
• Work closely with cross-functional teams, such as developers, IT professionals, business analysts, and project managers, to achieve project goals and objectives.

Education Level:
Major: Computer Science/Computer Engineering
Degree must be from an accredited college or university.

Job-Related Experience

• 3-5 years of software development or technical analysis experience.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Proven ability to work independently and take the lead on technical projects.
• Advanced knowledge of Java or .NET and related technologiesRequires superior teamwork skills.
• Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
• Excellent analytical and problem solving skills are essential.
• Must possess a personal sense of urgency.
• Ability to effectively multi-task and adapt to changing business priorities.
• Superior customer service skills.
• Excellent time management and organizational skills are required.
• Excellent attention to detail.
• Large scale multi-site IS operations experience.
• PC Hardware and peripheral experience.
• Knowledge of Microsoft or Java productivity applications.
• Knowledge of browser-based technology.
• Understanding of operating systems such as Windows and OS X/iOS.
• Strong expertise in Java or .NET, and related technologies